Shipping Policy

Last updated: September 22, 2026

This Shipping Policy applies to orders placed through our store, operated by ROYAL UNIBREW A/S.

1. Order Processing

Orders are normally processed within 1–3 business days after payment has been successfully confirmed.

Orders placed on weekends or public holidays will be processed on the next business day.

Once your order has been dispatched, you will receive a shipping confirmation email when tracking information is available.

2. Shipping Time

Estimated transit time after dispatch is generally 8–15 business days.

The total estimated delivery time, including order processing, is approximately 9–18 business days.

Please note that delivery times are estimates only and may vary due to carrier delays, public holidays, weather conditions, customs procedures, or other circumstances outside our reasonable control.

3. Shipping Costs

We provide free standard shipping on eligible orders unless otherwise stated during checkout.

There is no minimum order value required for standard shipping unless specifically indicated on the checkout page.

Any applicable shipping costs will be clearly displayed before you complete your purchase.

4. Shipping Destinations

We currently ship only to destinations that are available for selection during checkout.

If your delivery address cannot be selected or accepted during checkout, we are currently unable to deliver to that location.

5. Order Tracking

Where tracking is available, tracking information will be sent to the email address provided when placing the order.

Please allow some time after dispatch for the carrier's tracking system to update.

6. Incorrect Shipping Address

Customers are responsible for providing complete and accurate delivery information.

If you notice an error in your shipping address, please contact us as soon as possible at:

Email: edbaylee92@gmail.com

We will try to update the address before the order is dispatched. However, once the parcel has been handed over to the carrier, we may not be able to change the delivery address.

7. Delayed Orders

Occasionally, deliveries may take longer than the estimated delivery period.

If your order has not arrived within the expected delivery timeframe, please contact us at edbaylee92@gmail.com. We will review the shipment status and, where appropriate, contact the carrier for further information.

8. Lost or Missing Parcels

If tracking indicates that your parcel has been delivered but you have not received it, please first check with household members, neighbours, reception areas, or the carrier.

If the parcel still cannot be located, contact us at edbaylee92@gmail.com so that we can investigate the matter.

Where required by applicable law, we will provide an appropriate solution, which may include replacement or refund.

9. Damaged Parcels

If your order arrives damaged, please contact us as soon as possible and provide your order number together with photographs showing the damage.

We will assess the issue and provide an appropriate solution in accordance with applicable consumer law.

10. Customs and Import Charges

Where applicable, customs duties, import taxes, or other government charges may depend on the destination country.

Any charges that apply to your order will be handled according to applicable law and the information provided during checkout.

11. Contact Information

If you have any questions regarding shipping or delivery, please contact us:

ROYAL UNIBREW A/S
Tværgade 2
5000 Odense C
Denmark

Email: edbaylee92@gmail.com
Phone: +45 65 48 75 00
Business Registration Number (CVR): 41956712